At Harmony Health & Hormones, your privacy and trust are essential to us. We protect your personal health information (PHI) in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and professional nursing standards.

1. What We Collect

We collect only the information needed to provide personalized hormone optimization and wellness care, such as your health history, symptoms, lab results, and contact details.

2. How We Use Your Information

Your information is used only to deliver your care, manage appointments, issue prescriptions, and communicate with you or other members of your healthcare team when necessary.

We do not sell or share your information for marketing purposes.

3. How We Protect It

We use secure, encrypted systems that meet or exceed PHIPA standards:

• Practice Better EMR for health records (Canadian-hosted)

• Microsoft 365 encrypted email

• FAXAGE secure faxing for lab requisitions

• Encrypted and password-protected devices with two-factor authentication

All staff and contractors follow strict confidentiality agreements.

4. Your Rights

You have the right to:

• View or request a copy of your health record

• Ask for corrections to inaccurate information

• Withdraw or limit your consent for sharing your information

• Ask questions or make a complaint about how your information is handled

Requests can be made by contacting our Privacy Officer.

5. Contact Our Privacy Officer

Jennifer Kowalyk, NP-PHC, MSCP

Harmony Health & Hormones

privacy@myharmonyhealth.ca

289-799-3351

If your concern is not resolved, you may contact the Information and Privacy Commissioner of Ontario (IPC) at ipc.on.ca.

6. Updates

Our privacy practices are reviewed regularly to stay current with PHIPA and evolving technology. Any updates will be posted on this page with a new effective date.

Harmony Health & Hormones

Find your harmony

Personalized BHRT

Ontario | Virtual Appointments

myharmonyhealth.ca

All communication with our clinic must take place though the secure messaging system in Practice Better. This platform is encrypted, PHIPA-compliant, and allows us to safely review your questions and health information.

We only use email for administrative notifications such as appointment reminders, intake forms, invoices, and receipt delivery. Email is not monitored for clinical questions, urgent concerns, or medical advice.

Do not use email to communicate symptoms, medication issues, side effects, or urgent medical needs.

For any medical concern, please schedule an appointment through the booking link or call 911 in an emergency.

Although reasonable safeguards are used, electronic communication carries inherent privacy risks. By receiving messages from Harmony Health & Hormones, you acknowledge that email is not a fully secure form of communication.

If you prefer not to receive administrative emails, please inform us.

Appointments are provided by scheduled virtual visits only. We do not offer walk-in, urgent, or on-call services.

Non-urgent questions may be sent through Practice Better secure messaging, where they will be reviewed during business hours. Clinical questions, medications adjustments, and assessment of new symptoms must be addressed during a booked appointment.

If you are experiencing urgent or concerning symptoms, please go to your nearest emergency department or call 911.

If you are experiencing urgent or concerning symptoms, please go to the nearest emergency department or call 911.